Terms & Conditions

1. About us

Cash4HomesUK Ltd is a company registered in England and Wales. Company number: 16895921. Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. You can contact us on 0333 015 0519 or at help@cash4homes.co.uk.

2. Using this website

The content on this website is for general information only. It is not legal, tax, mortgage, financial or investment advice. You should take independent professional advice before making decisions about selling a property, accepting an offer, repaying a mortgage, dealing with arrears, probate, tenancy matters or any tax position.

You must not misuse the website, attempt to interfere with its security, upload harmful material, scrape the site in a way that affects service availability, or use the website for unlawful purposes.

3. Enquiries and information you provide

When you submit an enquiry, you agree to provide information that is accurate to the best of your knowledge. This may include your contact details, the property address, tenure, condition, mortgage or charge information, tenancy status, timescale and any circumstances that may affect value or completion.

We may use the information you provide, publicly available property data and information from professional advisers to assess whether we can make an offer. We may need to ask follow-up questions before giving an indicative figure or formal written offer.

4. Valuations and offers

Any figure discussed by phone, email, message or through the website before a written offer is indicative only. A formal offer will be confirmed in writing and may be subject to title checks, searches, survey, inspection, proof of ownership, funding, legal due diligence and any other matters reasonably affecting the property or the transaction.

We aim to explain the basis of any offer in clear language. An offer may reflect factors such as local comparable sales, condition, refurbishment costs, lease length, occupancy, legal title, planning, market conditions, speed of completion and the fact that we buy as a trade purchaser.

A property sale is not legally binding until contracts are exchanged. Until then, you may decide not to proceed and we may withdraw or revise an offer where there is a valid reason, such as new information, a survey issue, title defect, inaccurate information, funding issue or other material change. Where we revise an offer, we will aim to explain the reason clearly.

5. No pressure and seller choice

You are free to compare our offer with estate agent valuations, other property buyers or professional advice. You are also free to choose your own solicitor or conveyancer unless there is a specific, clearly explained reason for a nominated adviser in a particular transaction.

We do not want sellers to make rushed or uninformed decisions. If you need more time to consider an offer, ask questions, speak to family or take professional advice, tell us and we will do our best to accommodate that.

6. Fees, costs and legal work

We do not charge sellers a fee for submitting an enquiry or receiving an offer. If we agree to cover standard legal or conveyancing costs as part of a transaction, this will be confirmed in writing. Any unusual, additional or third-party costs that are not included will be explained before you are committed to them.

You remain responsible for checking any mortgage, secured loan, leasehold, tax, tenancy, probate or other obligations that apply to you or the property.

7. Completion dates and delays

We will work towards a completion date that suits you where possible. Timescales can be affected by matters outside our control, including solicitor response times, lender redemption statements, title defects, searches, leasehold packs, managing agents, probate, court matters, tenants, third-party consent or information that becomes available during due diligence.

8. Complaints and redress

If something has gone wrong, contact us first so we can investigate and respond. Set out what happened, the property address or enquiry details, and the outcome you are looking for. We will aim to acknowledge complaints promptly and provide a clear response after review.

Where a complaint is eligible for independent review by an ombudsman or approved redress body, we will provide the relevant details in our final response.

9. Intellectual property

The website design, text, branding, images and other materials belong to us or our licensors unless stated otherwise. You may view and print pages for personal use, but you must not copy, republish or commercially exploit the website without permission.

10. Website availability and third-party links

We try to keep the website available and accurate, but we do not guarantee that it will always be uninterrupted, secure or error-free. The website may include links to third-party websites. Those websites are not controlled by us and have their own terms and privacy policies.

11. Liability

Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights as a consumer.

Subject to the above, we are not liable for indirect or consequential loss arising from use of this website, reliance on general website content, or matters outside our reasonable control.

12. Privacy and cookies

Personal information is handled in accordance with our Privacy Policy. Our cookie banner lets you accept all cookies or keep only essential cookies.

13. Changes to these terms

We may update these terms from time to time. The version published on this website is the current website version. Transaction-specific terms, written offers and contracts may contain additional terms that apply to a particular sale.

14. Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, unless consumer law gives you the right to bring a claim elsewhere in the UK.